ESOTERIKINSTRUMENTS

Technical support

Diagnose.
Resolve.

Troubleshooting is kept separate from general contact so technical reports can collect the information needed to reproduce a problem.

Troubleshooting

Private technical reports · reproducible information first

Support path

  1. Check product documentation and known issues.
  2. Search the community knowledge base when available.
  3. Record product/version, OS, DAW/host, sample rate, buffer size and exact steps.
  4. Attach an anonymized .esoxdiag report when the diagnostic exporter is available.

Do not include passwords, licence keys, payment information or other sensitive data.

Prepare a technical report

Until the secure support endpoint is activated, this prepares the report locally and transmits nothing.